Microsoft Authorized Refurbisher FAQs
Frequently asked questions about GoodPC refurbished computers and servers from Redemtech with genuine Microsoft Windows operating systems.
What makes Redemtech and the MAR program different from other sources of used computers for sale?
Redemtech is a global leader in certified high-quality pre-owned computer equipment installed with Windows operating systems. MAR is a program offered by Microsoft enabling Redemtech to provide genuine Microsoft software on professionally refurbished computers. This eliminates the risk of buying wholesale used computers without these protections.
How do Redemtech and Microsoft define a refurbished computer?
A pre-owned PC that has gone through the thorough Redemtech process of complete data wiping, OEM level testing and any necessary repairs or upgrades — plus the installation of certified, genuine Microsoft software (Windows 7 or Windows XP operating systems). Refurbishment leaves the motherboard as is, or replaces a defective one with one of exactly the same make, model and specification. (Otherwise, replacing a motherboard results in a “new” PC and not a refurbished computer).
Is a Certificate of Authenticity for refurbished computers supplied?
Yes. Specially designed COAs for refurbishment are provided. As part of the genuine Microsoft software license, the COA is affixed by Redemtech to the refurbished computer in a visible area. Each COA identifies Redemtech as a MAR.
What operating systems are included in MAR used computers?
Windows 7 and Windows XP operating systems are available in English, French and Spanish in both home and professional editions. Additional languages are planned.
Is support for the Windows operating systems provided?
Yes. Web-based support is available from Microsoft free of charge. Additional support is available from Microsoft on a fee-per-incident support basis.
Does the hardware from these used computers come with a warranty?
Yes, Redemtech’s refurbished IT hardware and equipment is guaranteed to be operational for 90 days from the invoice date. Redemtech will replace defective products under warranty.
Is this the only licensing program for refurbished computers?
No. As a Microsoft Authorized Refurbisher, Redemtech also offers “citizenship licenses” of the Windows operating system and Microsoft Office Suite at a greatly reduced royalty on computers donated to nonprofits, educational institutions and other approved recipients. By vastly reducing costs for operating systems and other essential software, these licenses increase the number of PCs available to charities and deliver a much greater return on surplus IT.
Redemtech helped pioneer this program and now offers free asset recovery and recycling services on all donated equipment at end-of-life.
How can I learn more about these refurbished computers with genuine Microsoft software?
You can shop GoodPC, call us at 800.378.6897 or complete an Equipment Request form and we’ll contact you with refurbished IT hardware product availability and pricing that matches your needs.